6/5/2015: National Maritime Center launching live chatting service

The National Maritime Center, or NMC, Customer Service Center is pleased to announce the customer beta test of a new online chat option beginning June 8, 2015 as a time-saving option for interacting with NMC Customer Service Agents regarding all aspects of the credentialing process.

The system offers two means of connecting with the NMC. It employs a Help Ticket system that will work similarly to e-mail. Secondly, it offers the ability to have a real-time chat with an NMC Customer Service Agent.

Customer beta testing will occur in two phases. Beginning on June 8, 2015, only the Help Ticket feature will be available. This feature will be available 24 hours a day/7 days a week. If this proves to be successful, the online chat portion will be made available on July 1, 2015, during the CSC’s normal hours of operation (8 a.m. to 6 p.m. EST, Monday-Friday).

The NMC will evaluate the success of the chat system on or around October 1, 2015, to determine whether or not to continue its use.

View NMC’s announcement for full details and links to the chat service.

This blog is not a replacement or substitute for the formal posting of regulations and updates or existing processes for receiving formal feedback of the same. Links provided on this blog will direct the reader to official source documents, such as the Federal Register, Homeport and the Code of Federal Regulations. These documents remain the official source for regulatory information published by the Coast Guard.

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